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Choice Home Warranty complaint: Failure to repair air condition unit

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Filed 8 Jun 2022 by Arlene

I placed in excess of 10 phone calls to Choice June 2021 to send repair person to fix air conditioner which was not cooling. The same repair company came 4 different times. I paid an additional fee of $200 to clean and service the unit on top of the $45.00 call charge. On the third call they replaced the thermostat but the house never cooled.

Finally, I hired a private company to service the unit. They replaced the defective part $340. 00 and the unit has been running cool ever since. I sent the invoice on to Choice requesting reimbursement. They NEVER RESPONDED. My contract was up with Choice February 2022. When they call to renew the policy I DECLINED. They have since taken $48.00 each month out of my Wells Fargo account WITHOUT MY Authorization. At this point I am seeking LEGAL RECOURSE. ENOUGH!!!

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