Choice Home Warranty complaint: Broken Heating system.

During my six month PMA plan on January 4th it was discovered that I had a cracked heat exchange unit and that it needed IMMEDIATE attention I had the entire furnace replaced. The part I needed cost $4,633.00 but would take 4-6 months to get …. my furnace was old …… put in in 1991. Because of the seriousness of the broken part I needed to do something immediately and had the unit replaced two days later on January 6th. I was told my health and well being of my family was in danger (carbon Monoxide was leaking into my heating system. I did what any reasonable person would have done. When I called twice…. first on January 7th and again on January 10th I was told nothing could be done because the claim had to be filed prior to any action taken. No one seemed to care about the seriousness of the situation and would not listen. I was very UPSET and tried several times to contact the gentlemen, Mr. Seth Howard who sold me the policy never got back to me. The policy that was provided said nothing about when the claim should be filed. It was urgent I take action and I did and TRIED to file the day after the situation was remedied. In our initial conversation I was told I could use whomever to remedy the problem as long as they were licensed and bonded. The company was Schneller and Knochelmann. All I was asking was for some type of reimbursement for the broken heating system but NO ONE would even listen. I am VERY upset. I did what I thought a reasonable person would do under the circumstances to protect the health of myself and my family. I would appreciate discussing this further with someone who would listen.