My complaint:
Been with company a few different times but my suggestion are never ever do business with this highly Unethical and deceptive company Fraudulent company. (Claim 169459371) When i first took a warranty with this company i told them clearly that i had an 80 gallon water tank and this was years back and they said they would honor it.
I had issues with this company later on and dropped them for about a year but i bought another warranty later and again, They accepted my 80 gallon water tank or we were not doing business. About 4 months before my warranty ended I recieved a call on Sept 6th 2021 and i was offered another warranty which i told him i still had around 4 months to go. He ended up giving me a speech about how i would have a higher cap and told me he would give me so many months extra after my old warranty ended, if i purchased another one now! I accepted and made my first payment …1 or 3 on september 7th 2021. And I have the bank statement to prove it!
Fast forward to 81422 i filed a claim about my water tank. They said that they would not take care of it for for a saleman call me of Sept. 6 2021 and he told me they would NOT warrenty my 80 gallon water tank any longer. I told customer service and the complaint office why would i purchase another warrenty and pay another almost 400 after telling me my tank would not be honored any longer?
Only and idiot would offer me another warranty after telling me my tank is no longer covered and only a bigger idiot (Myself) would pay for another warranty when i still have another 4 month. In no way shape or form would i have purchased another one and also which i would of dropped them as that was always in the conversation for years. There was never an exception as you either cover it or i will go else where!
This sad and unsrupulous individual put on record as to not our conversation, but a fictitious and highly frauduent conversation that never exxisted. And too make matters worst, the complaint department believe his actions and to me your basically calling me a fool as if i would by another warranty from this company after just telling me i was not covered any longer on the 80 gallon water Tank!
My advice from here to anyone is too Run form this company for they are bottom feeders and liers which is putting it nicely!
Suggested solution:
To cover a 80 gallon tank and to have it installed is an easy 2500.00. I went on and bought a 50 gallon tank and had it installed. I want what was suppose to be taken care of by what they promised to do! I was without hot water for around a week and enough was enough.I expect them to cover what was suppose to be covered which was at least 2500.00 as to the all the work i had to do on my end because of their incompetence!
