Complaint: Cool Wraps aren’t so cool lately

on 07 March 2022 about Chick-fil-A in category Fast Food / Delivery / Takeaway

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My complaint:

We used to enjoy a Cool Wrap for a good afternoon snack. Recently the quality control on that item has deteriorated. In Carrolton, we got one that was mostly lettuce! In Newnan, we got one that was rolled up way too short so it was mostly wrap. We felt we were not getting what we paid for.

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Suggested solution:

We've also noticed that Chick Fil A's legendary quality control has slipped a bit. Employees should get better training on how to roll these up better with more generous ingredients. They're not cheap so don't skimp on the chicken or cheese!

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