My complaint:
I was duped into sending money to an account I believed was legitimate. The account turns out to be someone involved with federal wire fraud. I contacted my bank and Cash App within an hour of the transaction. My bank is pursuing it, but I am not optimistic, it appears I am guilty of being naive. I know better. It was a moment of desperation for employment.
Suggested solution:
I have trouble understanding why there needs to be a system that involves instant transfers of money without any tools for stopping fraud. CASH APP NEEDS CUSTOMER TRUST, THEY CANNOT ACHIEVE THIS IF THERE ARE NO SAFEGUARDS! I wasn't asking to stop a transaction completed days or weeks before. My bank still showed it as pending, why can't Cash App have something in place to stop legitimate fraud when they know about it in plenty of time. There answer to me was sorry, you should have been more careful. They will forever be on my hate list and I will do everything I can to cause them grief. FYI, this was for $650.00, not a paltry sum.
