Cash App complaint: Theft

So I transfer money from my bank to my cash app regularly for coupons that they have on stores. I added cash from my bank account October 6, 2020 and for the amount of $450 and then the October 14 I received a notification that $180 and $200 where send to another person that I don’t know. I file a police report as well. That same day I email cash app to please cancel the payment because it was still not process and then I received the same email more than 5 times asking for the same info which I had sent since the day of the incident. Then 2 days back I received an email saying that my case was close because I never responded back. Which is a lie because I kept asking for an update an up to today I sent again an email with the same info. I don’t know this person that I supposable I sent money to I ask for a refund and they never contacted me also. They have a horrible customer service. Which this payment I supposedly I made this could of been cancel and I could of gotten my money back but they took so long that the payment did went through and that could of been change.