Complaint: Still Waiting… Two Months In

on 22 February 2021 about Cash App in category Payment Providers

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My complaint:

Someone hacked my account and transferred $800 out. There is no one that you can talk to by phone from the Cash app company. I received an e-mail fairly quickly. I was given a series of questions to answer, which I did immediately. I was told that they started the investigation and it would take 7-10 days to hear back from them. It has been over two months. I have not been given any report on the investigation that they preformed and haven’t been reimbursed. I have sent several e-mails since then and haven’t heard a peep back. I will never use cash app again and I am telling everyone that I know about my experience. I felt that the investigation would should have gone smoothly because I provided detailed information and my account information had been replaced with someone else’s. I am sure they have more access than I do and I could figure out that my money went to a small bank in Ohio. I have been beyond frustrated. 7-10 days is reasonable. Still a long time when $800 goes missing but I was willing to stick it out. Over two months is not reasonable and then to stop responding to my emails…. I am not a confrontational person but this isn’t right. Who is going to advocate for you if you don’t? Next step will be involving my lawyer.

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Justified complaint?

Suggested solution:

I would still like a report of my investigation and I feel I an entitled to one. I would also like my money to be returned.

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