Carvana complaint: Worst Customer Service EVER!!

Bought a car – over $20K. Confirmed every detail on line (insurance, financing, drivers license, identity – everything!!!). Had a SCHEDULED appointment to receive the vehicle. Was told I had to be there personally to receive the car with my Drivers License. Totally understandable!!!

57 minutes before the scheduled delivery my cell phone receives a call from an unknown number while i am in a meeting so i am unable to answer the call. I then receive a text saying – since you didn’t your delivery – we are rescheduling!!! (mind you i really did not want to have to take off from work to receive the car and was advised the best way was to have it delivered). I called the number back three times and no one answered. So i call the 800 number – 8 minutes on hold…. while on hold the driver calls me back and tells me i have to text him a copy of my drivers license!!! TEXT A COPY of my drivers license someone i do not know or else they will not deliver…. WHY??? I already uploaded a copy of my drivers license to their secure server AND i will be at the location when it is delivered???

Sounds VERY sketchy!! So i challenge the guy on the phone and he gives me nothing but attitude!! This was not the procedure that was described and now he wants to reschedule 2 days later.

Ended up cancelling the order – WORST CUSTOMER SERVICE EVER!!

STAY AWAY FROM CARVANA!!! Buy from your local dealer where you can look someone in the eye and trust what they are telling you!!!