Filed 24 Feb 2023 by Tommy
My complaint I have had really good luck with Carvana in the past, however, I must say that I’m very disappointed with my purchase this time. I have been a loyal customer for the past several years and this is my fourth time buyingselling a vehicle. So here’s how things are playing out now, I purchased a awesome 2013 Jeep Wrangler unlimited Sahara (Very Nice) delivered on 1-13-2023. Due to having Covid symptoms I really didn’t have time to really checkout the Jeep until 1-16-2023. While checking over the vehicle, I noticed several problems, heated seats don’t work, navigation system doesn’t work, dashboard lights not working, steering wheel shakes really bad above 55 mph, tires have noticeable tread wear and are making loud noises. I contacted Silver Rock and they said to take it to Jeep dealership for repairs. The fastest dealership appointment I could get is 2-8-2023. While still waiting for my appointment, the Jeep was parked in my drive on 1-18-2023 and during a two day rain storm, I found the carpeting and front door panels soaking wet on both the drivers side and passenger front doors. While checking out the water situation, I found the rear jack compartment with at least 2” of water in it (Hard top) So I contacted Silver Rock and complained about these additional concerns. They stated to continue waiting on the Jeep dealership appointment and add these items to the list of repairs. So I’m still driving the jeep to see if any other problems may arise. Well on 1-23-2023, I’m driving the jeep and I noticed that the water on the driver side still appears to be leaking from an inside source and the carpet smells like vomit. It’s so bad my wife refuses to ride in it until it’s fixed. So I’ve tried drying out the carpet and letting it air out. To no avail, the problem still exist. Once again, I notified Silver Rock and added to my list of problems “still waiting for my dealership appointment. So on 2-3-2023, I contacted Carvana and expressed my dissatisfaction and disappointment with my purchase $25,680, however, they Carvana stated too bad, theirs nothing they could, for me to continue to go through Silver Rock for repairs. So this afternoon 2-4-2023 I’m driving the jeep and the rear window defrost light started to flash and the heat stopped working. It’s around 29 degrees and I’m trying to figure out what to do. I’ve had this Jeep for less than 30 days and nothing but trouble. Now to add icing to the cake, I’m driving home, no heat, no nothing as far as climate control and about five miles to go before I get home, the Jeep ABS, traction control, and brake lights came on. So needless to say that now per Jeep it needs to be towed to the dealership because it’s not safe to drive. Please keep in mind, I’m recovering from Covid symptoms and until today I really didn’t think given my past history with Carvana I had anything to really worry about. Well now, I’m having trouble with electrical components and the brakes. As a retired police officer in Virginia, I’m at wits end after looking at the braking system. How did this Jeep pass Virginia state inspection? Jeopardizing the safety of this vehicle is proof positive that this Jeep wasn’t inspected properly before it was delivered to me. I will be following up on the state inspection station through the Virginia State Police. All I want is a SAFE reliable Jeep that I can depend on. Very disappointed customer! Desired
Report
Discussion
0 comments
No comments yet. Been through something similar with Carvana? Start the discussion above.
More Carvana complaints
View all 204Horrible Customer service at
I’m so disappointed in the customer service we have experienced trying to purchase this vehicle, we are being punished for…
False advertisement
Purchased a 2019 Buick Encore received it yesterday 2272023. Has tank less then half, no windshield fluid, oil at 50%…
Recanted offer
My husband and I signed contracts to order a vehicle and a couple days later received a text saying the…