My complaint:
Novi,Mi, had a scheduled appointment at 4:45 pm on 11/04/2023. Got there on time with my wife who took the day off so she can pick me up after we sale our car to Carvana. Unfortunately the sales person who’s name he won’t give but after calling Carvana found to believe his name is”Aris” was so rude to me that he decided to kick me out the store even without looking at the car. After driving an hour from home was not able to sell the car and now I decided I would rather sell it to a real dealership even for less but will not sell to Carvana. My scheduled appointment was at 4:45pm but he decided to take people who were earlier there ( Ahead of their scheduled time) but when I called and asked if I could come in earlier was told “no” my question to him was why was told not to come in early but others were, upon that question which I asked him, he told me I was being rude, I replied I am not being rude I was just simply asking a question, he replied “ you can leave I will not talk to you” and walked into the back office and locked himself in. Waited over another hour on the phone with carvana and was told to reschedule a diff appointment. Never been treated nor seen anyone get treated like this, sad.
Suggested solution:
Acknowledge
