Carvana complaint: Bad business practices
Filed 2 Aug 2022 by Mary
Where to start….I wanted to purchase the extended warranty because online it says $1.00 but it did not add it so I called the customer service number and was told they would add 3 additional payments to the end of my loan so I asked how long it was good for snd was told it was good for the life of the loan. Still thought it was a good deal then when calling back to question what the status of my order was the representative went over my loan and explained the coverage was NOT the life of my loan it was 1 yr or 30,000 miles so I took it off. I did not get a notification that additional information was needed or that my delivery date was changed 3 times again with out notification.
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