Filed 12 Oct 2021 by Cathy
Unfortunately, I lost my previous car due to Ida , a total loss. I really needed another car. For 2 weeks I jumped through every hoop, gave Carvana access to my bank account, attached every document needed… I did everything right because I really wanted the Lexus I found on Carvana. I am elderly and did my best to comply with every request for this purchase. I was told repeatedly that all was well- just wait for your vehicle to be delivered. I took vacation time from work and scheduled a mechanic to look at it and expected my vehicle to arrive today. Yesterday morning I was told all was well- then yesterday afternoon I received a text ‘we hit a speed bump’ we will contact you to reschedule delivery’! Carvana was not helpful when I called to ask why — they just gave me a date for a week later. Here I sit in Virginia and my car is 4-12 hours away by car- in North Carolina! Shameful. I canceled the order because of the inconsiderate attitude of Carvana.
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Jak Pryce
I am now on my 3rd delay waiting on a car I bought on Dec 21 of 2021 …. Should I just cancel the order ? I’m thinking I’m gonna cancel or even better not show up to pick it up. Tit for tat….. don’t mess with Texans. Tough call but there are car dealers all over so best of luck Carvana. You’re gonna fail
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