Carvana complaint: Won’t return my overpayment to me

Prior to purchasing my car, I called Carvana to discuss that I was going to finance through my credit union and would be overpaying, so I could receive $5K back (to pay off my credit cards). This is done all the time through banks, etc…cash out refinance, etc. Overpayments of any kind get returned to the buyerpurchaserborrower.

At first, they said we don’t do that but after speaking with a ‘manager’ I was told that they understood what would be taking place and no problem, they would return the overpayment to me within 3 weeks of the purchase.

I could have simply sold them my car, got the money for it, borrow the balance of the new car I wanted and have the $5K in my hand up front but I thought it would be easier to just do it all at the same time and I was willing to wait for my refund for up to 3 weeks.

I have made call after call after call to make sure that the money was coming back to me. Every time you call, you get someone new (and young) and have no idea how finance works. I’ve spent HOURS upon HOURS trying to get my overpayment back.

Today, I was told that they sent the money back to the credit union. I am SO PISSED OFF!! I am now making car payments based on $5K I didn’t even get to use!!! And this AFTER I talked with a manager and was told that they would return them money to me within 3 weeks!

Of course, they don’t have a ‘manager’ for you to talk with right away or a lawyer. They have NO IDEA about finance and how it works. Now I’ve got to hire an attorney to try to get my money back!!! I’m SO PISSED!!! It’s my money!!