Capital One complaint: Machine keeping money when the machine return your deposit.

Complaint from Ramona Negron reported on 12 June 2021 about Capital One

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My complaint:

About a month ago in May i deposited $2,000 in 100’s dollar bills the machine return my deposit but $200 dollars were missing. I complaint to the manager and he took all my information, a week later they sent me a letter telling me there was no error. Today Friday June 11 i deposited $300 and the machine posted only $240. This problem is always the same ATM machine.

Suggested solution:

Return my money, the people that puts the money in the ATM machine knows when there is extra money.

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