Capital One complaint: Not Open

Complaint from James Lang reported on 02 June 2021 about Capital One

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My complaint:

I went to the bank at 1:30 pm 622021 and found the bank closed with a sign referring everyone to the drive-up. Each drive-up station was five or six cars stacked up. Unacceptable! Why is the bank closed during regular banking hours?

Suggested solution:

At a minimum, provide a reasonexcuse for the bank being closed.

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