Complaint: The terrible standard of the room we had booked there through yourselves for 2 nights

on 13 May 2022 about Booking.com in category Hotels / Motels

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My complaint:

On entering the hotel we notice how stained the carpets were throughout, on reaching our room this continued, the carpet had not enough been hoovered.
The bedside light hanging over my side of the bed was broken and unsafe to use
.The kettle didn’t fit under the tap
No plug in the sink.
One socket apart from the kettle.
Toilet seat broken.
Very small claustrophobic bathroom.
We paid £278.64
We asked for a change of room but that wasn’t an option.
Photo’s included in our review.

Suggested solution:

After many bookings with yourselves this has never happened before.
We request a full refund.
Awaiting your response.

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