Booking.com complaint: REFUND FOR CANCELLED BOOKING
Filed 20 Feb 2023 by Amparo
I had a booking for February 2023, totalling EUROS 1,777.06. I cancelled it on 18 October 2022. I was refunded EUROS 1,601.97. There is a difference of EUROS 175.09. There is no explanation why this amount hasn´t been returned to me, although their policy is You cancel for free until a certain date at no cost. I would like to get this amount back into my account.
I wrote the Netherlands office of booking.com a letter of complaint on 12 November 2022, which was received at their end on 24 November 2022 at 9.15 AM.
My booking.com Confirmation No. is 3181314367 and the PIN No. is 8105.
I haven´t received any form of communication from booking.com.
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