Booking.com complaint: Mislead
Filed 30 May 2022 by Rachel
I booked accommodation in Hobart for 2 nights, gave credit card details and received a ation. I was then advised by the accommodation owner that Booking.com had quoted and charged me for only one night and not 2 so I’d have to double the payment. I spoke to Booking.com who refused to honor their ed rate and payment. They stated I hadn’t actually been charged so we actually had no true contract. I have returned from my trip to find that I have in fact been charged for this cancelled accommodation. When I phoned booking.com they stated it could take up to 30 days to refund me for accommodation that they;
1. Charged
2. Confirmed
3. Refused to honor the rate that they set
4. Lied that I would not be charged.
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