Booking.com complaint: Car Rental Refused but No Refund

I reserved a car on Booking.com on 5162022 to rent a vehicle in Jeju Island, South Korea for duration of 7202022 -7242022, and prepaid $510. I made sure to apply for and received an International Driving Permit (IDP) from a company called International Drivers Association (IDA) headquartered in Singapore.

The rental car company was SK Rental Car in Jeju, South Korea. When I showed the SK rental agent my reservation and the international driving permit in plastic and paper form, he refused to rent me the vehicle citing that the IDP was not acceptable, but this is the company – IDA – which Booking.com listed on their website to obtain the IDP. I contacted my credit card company to dispute the charges but Booking.com contested that I did not adhere to the terms of the agreement and will not issue a refund.

I’ve sent several emails to Booking.com with documentations showing my IDP and receipts for a replacement car rental using the same IDP. In fact, I rented 2 other vehicles from 2 different rental companies without any issue with the IDP. The customer service is located in the Philippines and the narrative they provide about the process is never the same. I am getting the run-around and Booking.com will not refund my money.

Please help!

Thank you,
James