Complaint: Cancelation fees charged

on 10 September 2021 about Booking.com in category Hotels / Motels

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My complaint:

Hi,
I canceled my first reservation in Hotel Labranda Targa Aqua Parc (ation number 2637.315.141). when checking my credit card I found out: the amount charged was 330.5 Euro (505.62 CAD) and Refunded 330.5 Euro (479.17 CAD). Can you please explain the difference (505.62-479.17)?
As it was noted, it’s free the cancelation!
if your answer is conversion Euro to CAD, I booked on the same date 29 August when I canceled my first reservation, and the rate EuroCAD (1.529) you charged me is higher than the refund rate (1.449). waiting for your answer, please.

0 0 votes
Justified complaint?

Suggested solution:

give an explanation, and return back the difference charged when canceling (26.45 CAD)

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