My complaint:
I visited Big Easy (kings road) with my partner as we decided to go on a date. Upon arrival I watched them put a chair from another table lay down cutlery with out disinfecting the table as the previous guest left. We sat down and waited a very long time before someone took our order. Whilst I was waiting for someone to take our order I went to the toilet where I was very disgusted in the state of them, urine on floor tissue roll on the floor and had a very bad smell. I went back to my table waited for a while longer and then a young lady took our order. I was asking questions about certain drinks to which she knew nothing and had to go and ask bar staff, I wanted to have a starter before my main I wanted the wings and popcorn shrimp and was told they don’t have any left to which I was disappointed. We ordered our food and once our food come I was very disappointed the steak was very chewy and my shrimp was over cooked to the point they was dry and hard. We constantly had to keep asking for sauce, lobster cracker as they kept forgetting to bring to us. I ordered ribs they were very very dry and hard and sent them straight back! By this point I’ve had enough and become frustrated with the service we have received. On this night it was not that busy I would say moderate but the service was unacceptable. Once we ate our food I was ready to pay for my food and leave my experience was totally ruined. The bill came and they hadn’t taken off the ribs so asked the lady to have them removed. I then went to the toilet came back my partner had paid for the bill I took a look at the bill and we had aid someone else bill to which I was outraged by this! I asked them to come over and the manger was quite rude about the situation even though it was their fault. I have tried attached my original bill and the payment of £150 from bank which was someone else’s bill. My original bill states 3 guests but was only two! I have further photographic evidence if needed as not allowing me to upload picture.
Suggested solution:
Complementary meal for two.
