My complaint:
On June 22nd I booked a table for food and drink at Canary Wharf big easy for 1600. This booking was for my wife’s birthday. We arrived just ahead of our table booking and was asked to wait till 1600 which was fine as it was explained to us that tables were booked for 2 hour slots which was fine. We knew what we was having as we went for the shrimp. We were seated in good time however this is where the good points ended.
It took 30 minutes and three servers until we got our drink and food order taken. 15min later one order of shrimp arrived and our drinks (frozen cocktails which had melted), again I had to get a server to bring the second order and the sauce and slaw which took a bit longer. By the time they brought my food the first order was cold. At just gone 1700 we order another drink and round of shrimp (please remember this is listed as unlimited).
So between this time no more food or drink got served I got up asked several staff to check on the food and drinks was told time after time they were very busy at the bar and kitchen and our order would be out soon. Come 1800 still only had the one order of shrimp the included cocktail and the drink we originally ordered at which time the server came to tell us we had to pay and go as our time was up. I explained the issue but they didn’t seem to care.
One of the problems in this day could have been that the majority of the serving staff were standing around chatting I saw two female servers talking to guys at a table and even had a chip of there plate. The people round the kitchen all just talking and watching a video on a phone. Very disappointed with the service to be honest. Have been to big easy a few times in London and always had a good level of service and quality of food. After paying for a babysitter and to get upto London considered this to be a waste.
Complaint listed on complain.biz
Suggested solution:
They should offer voucher or refund for the meal £56 (I refused to pay service charge). Or book us a boozy brunch (with extra hour) for a date of our choice.