Best Western complaint: Unposted amenities closures, Poor management, low standards

Upon checking in for 2 nights we were told that the pool area was closed for maintenance issues and the included breakfast would be in a bag. The pool and the Best Western reputation was the only reason we pick this hotel. We got to the room, and discovered the heat didn’t work . Maintenance finally came to fix it. When the Maintenance girl was here I mentioned that there was only one hand towel and one wash cloth and asked for another set. She stated that their towel shipment had not come in and that is all we get! I asked if they could get one from an unused room and she told me “no mamn”. I said with COVID that was not acceptable.
She stated that it was all they could do. So, for two people we only had one bath towel, one wash cloth and one hand towel.
The second day we went and picked up our breakfast bag we were strongly told that we could only have one item of each. We left and was gone for 10 hours and come back to find our room had not been cleaned or restocked. Went to front desk to ask for our room to be cleaned and was just given one more set of towels. This is not the known standards of Best Western Hotels!