Best Western complaint: Dried blood on pillow case cockroach in room

The room was hot when we arrived. there was a cockroach on the floor which i took a picture off. we would have left then after we seen it but there was no other place to go. we were tired from all the out door activities and ready to shower and crash.. we we was going to bed to took down the blankets and i noticed blood smeared on one of the pillows.. it took it down to management and they said the owner wasn’t there til tomorrow and that it would have to be taken care of then. so the next morning the manager said there was no way that blood was on the pillow and blamed me for it!!! okay what about the cockroach in the room? she asked to see it.. i did take a picture .. this made her have a attitude that i had proof. she said that she would give me a 25% discount and it would be credited back to my card…. a week went by .. still no refund… i called and the desk clerk stated that the owner was on vacation and would get back to me in 10 days. well 3 weeks have passed and now they blocked my number because it keeps going to message stating that the number is no longer available! i have emailed her twice and still no respond! her name is Dash Patel. this is horrible customer service. i am a traveler.. we go as groups sometimes and book together in hotels. this was unprofessional and super costly .. i was charged $159.00 plus taxes for this room!!!!!! it was way over priced and i will never sty there again… please take this issue into concertation and help me resolve this matter so i can get my money back and move on