Bell Canada complaint: Home Phone service Cut from Central Office May 26 @ 12:00 Noon

Service was to be updated but fibre optic cable was broken and the riser department had to have authorization to go on the roof and fix it. A tech called me at 9:30 on Wed morning on my home phone saying they would be coming in to the apartment. I tole the tech I was busy in the AM and he said he would call me at 12:01 to make appointment. Found my home phone was dead as of 12:00 noon. I called 310-bell to give them my cell which is only used for emergencies and I am charged by the usage. When I was speaking to 310-bell they tried to reach the riser dept and couldn’t so gave me the numbers 9055427126. The tech never did call me back to I called the riser dept and got someone who told me they hadn’t received authorization to get on the roof so they were going to call head office H R properties. He said he would call me back for an appointment. I never heard from anybody.I called the riser dept and was on the line for an hour listening to a message you are first in line. I hung up and called back and still got the same message you are first in line. I am writing this complaint on Sunday and I have not from Bell Canada since Thurs early afternoon.