Basic-Fit complaint: Refund
Filed 17 Feb 2022 by Silvia
First I made a subscription at Basic fit for a monthly abonament to be able to cancel it when I cannot go to gym. So for that I had to pay 20 euros extra. But after a month I decided that I cannot go anymore to gym because of my work schedule. So I checked my app to see how many days I still have until the abonament expire. I saw I was still having 2 more days but already they took my money for the next month abonament, without my approval. So I cancelled the subscription and now I am waiting for my money. Even if I’ve sent them emails and messages on Facebook I don’t have any response.
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