Basic-Fit complaint: Charged several times for nothing
Filed 22 Feb 2022 by Alex
1. I had a plan and I had to freeze it for 3 months because I did not have the COVID Safe ticket, but they charged me all this time (September to December 2021): 3×29.99€
2. On February 14th I cancelled the plan because I left the country (for Canada) and I received the cancellation ation email and there was also mentioned that I will receive a partial refund of 8.57€.
Instead yesterday I was charged again 29.99€ for the next 4 weeks.
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