ASAP Tickets complaint: wrong date on ticket

On 030421, around 5:30 Pm, I made a call to ASAP TICKETS to inquire on the price of a round trip ticket from BWI to Honolulu-departing BWI on 031221 and returning on 031921. Valencia picked my call and decided to help me. He checked on the different flights and the prices for these dates.
At 8:00 pm on 030421, we agreed on a price ($740.00) for the above dates. At 8:21 we finalized price ($795.55) with travel insurance. for those dates. At 8:26, he sent me a credit card authorization to fill.
He was on the phone with me he told me he has marked some parts and I should check no for the others and put in my credit card information. I did that and summited the form. He said it was all fine and he will call me 4 pm ET on 030521 to everything before issuing the ticket. On 030521 at 4 p.m., he never called. I sent him an email that I was still waiting for his call.
He replied and said he was with a customer. At 7:45 pm I got an email from him that my ticket to Honolulu has been issued.
He followed up with a call, saying that he had to issue the ticket because of price increase but he never said he issued it for a different date-031321. I asked why he never ed with me before issuing the ticket and he said because the price was going up.
Since I knew we had settled on the date and time of the flight and since he didn’t mention any changes to the flight, I took it that all was as discussed. I told him to email the ticket to my daughter as she was the one travelling. He did.
On 030921, I received an email from American airline saying that I should get ready for my flight on 031321. I was surprised. I sent an email at 1:41 pm to Valencia asking him what that American airline email meant. He never responded till 8:24 p.m. in which he said he was off work and will check the following day for me. He also stated he had discussed this ticket with me but that’s not true. I have witnesses. There was no mention of 031321. I made several calls to him that day to no avail. I just wanted to know what our options are under the circumstances. My flight was on the 12th. He emailed saying that he will be in the office at 1 p.m. on 031021 and told me not to call till he does.
On 031021 at 3:02 p.m., he emailed that he was heading to the office. I emailed him to call when he gets there. He never did. I called several times to no avail. He emailed telling me not call. I called customer service instead and they connected me with him. He said he was working on it and will get back to me within 2 hours. At 5.04pm he emailed me saying he was working with customer service on my issue and will call me. He never did. I called several times to no avail. I went through customer service and they never got him.
At 9:45 p.m, he emailed and said he was with a customer and will call me in a bit. Again, no call came. I tried again. Nothing. He emailed at 10:45pm saying he will call in a bit. He never did. At 11:45 P.m .I emailed him that I was still waiting for his call.
On 031121 at 8:08 a.m he emailed this“I was still waiting for the reply of the csr department Ma’am. I will definitely call u tomorrow cos they alrdy replied to my request but i can view it once im in the office tomorrow,” Last response from him.
When I got this email, I asked him what he wanted me to do as my flight was the next day. I needed to make alternative plans for my trip. It was already less than 24 hrs. to my departure and he won’t even call and tell me anything. At this point I realized that he was simply avoiding me. At 8:40 on 031121, after a consultation with another agent, I decided to go ahead and buy another ticket for my trip with the hope of a refund from ASAP TICKETS