My complaint:
Their website claims Free exchange on tickets, the airlines claim no charge for exchanging tickets. But ASAP charges you 480$ US to change your ticket.
Suggested solution:
Refund the 480 for all passengers who fall into this trap. Its listed in their website, free exchange, book now. No worries. Free changes. But when you try, they hit you with a 480 fee and blame the airlines. I think its a plot and they blame the airlines yet reap the monies people pay thinking their purchase is protected.