Complaint: Would not refund all our money due to Corona Virus

on 26 November 2020 about ASAP Tickets in category Travel

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My complaint:

We are family of 7 waiting for a refund due to no flight because of pandemic.. our original flight was March 2020 and now its November 27 .. they just called and told me we have to pay $250 each for taxes and service charges that will be subtracted to our refund.. This is not acceptable as the advisories of Airlines posted that its 100% refund.. This company ASAP Tickets would take $1750 of our money .. This is not fair and not acceptable.. Please help us what to do or should I talk to out lawyer ?

0 0 vote
Justified complaint?

Suggested solution:

They should refund 100% of our money because this is not our fault.. this is pandemic and every country posted that there was no non essential travel permitted that time..

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Carl (@guest_2427)
1 month ago

Asap Tickets should waived any fees

Carl (@guest_2429)
1 month ago

Indeed Ily.. and mostly all airlines waived any fees too