We are family of 7 waiting for a refund due to no flight because of pandemic.. our original flight was March 2020 and now its November 27 .. they just called and told me we have to pay $250 each for taxes and service charges that will be subtracted to our refund.. This is not acceptable as the advisories of Airlines posted that its 100% refund.. This company ASAP Tickets would take $1750 of our money .. This is not fair and not acceptable.. Please help us what to do or should I talk to out lawyer ?
They should refund 100% of our money because this is not our fault.. this is pandemic and every country posted that there was no non essential travel permitted that time..