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ASAP Tickets complaint: Would not refund all our money due to Corona Virus

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Filed 26 Nov 2020 by Ronna

We are family of 7 waiting for a refund due to no flight because of pandemic.. our original flight was March 2020 and now its November 27 .. they just called and told me we have to pay $250 each for taxes and service charges that will be subtracted to our refund.. This is not acceptable as the advisories of Airlines posted that its 100% refund.. This company ASAP Tickets would take $1750 of our money .. This is not fair and not acceptable.. Please help us what to do or should I talk to out lawyer ?

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3 comments

  1. Carl

    Asap Tickets should waived any fees

    Reply

  2. Ily

    Thank you Carl.. i appreciate it.. It acceptable to me if they will ask $250 each for each booking because we only have 2 bookings.. Charging each passenger is too much for our family of 7..

    Reply

  3. Carl

    Indeed Ily.. and mostly all airlines waived any fees too

    Reply

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