My complaint:
We are family of 7 waiting for a refund due to no flight because of pandemic.. our original flight was March 2020 and now its November 27 .. they just called and told me we have to pay $250 each for taxes and service charges that will be subtracted to our refund.. This is not acceptable as the advisories of Airlines posted that its 100% refund.. This company ASAP Tickets would take $1750 of our money .. This is not fair and not acceptable.. Please help us what to do or should I talk to out lawyer ?
Suggested solution:
They should refund 100% of our money because this is not our fault.. this is pandemic and every country posted that there was no non essential travel permitted that time..
Asap Tickets should waived any fees
Thank you Carl.. i appreciate it.. It acceptable to me if they will ask $250 each for each booking because we only have 2 bookings.. Charging each passenger is too much for our family of 7..
Indeed Ily.. and mostly all airlines waived any fees too