Complaint: They refuse to refund my money

on 12 September 2020 about ASAP Tickets in category Travel

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My complaint:

I booked a ticket in January to go to Germany. I purchased travel protection. I am now trying to get a refund. I have talked to the same person who booked my ticket and sold me the travel protection. He will not refund the price of my ticket. He want to keep $250.. I talked with the airline who has told me my ticket is eligible for a refund. This is crazy. These people should not be in business. I’m filing this complaint to try to get a refund. I did not create this virus, nor can I travel to my destination. The airline has changed my return flight also which I cannot do, do. Thank you

0 0 vote
Justified complaint?

Suggested solution:

Refund my ticket fare. Keep the insurance money

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