by Aug 11 I did process 2 tickets from ft Lauderdale fl to Veracruz Mexico, everything was beautiful Page was a wonderful agent helping booking my reservation V9LJJ0 . true United airlines, was a book and charge on our credit card, taking care of us at all times. suddenly last we did receive a cancelation of our flight and the nightmare starts right there, I already spend 3 days 4 hours each day , talking to different agents , an now no one answer on my calls. or give us a satisfaction on getting other reservation since it,s not our fault and give us a new flight reservation from Oct 9-16, basically we are with no reservations, no new information, no money back nothing from this company , we feel robed , disrespectfully treated like trash, with no answers . and no solution on the trust we had on this company and their employees , we have almost $ 900 dlls invested on nothing.
we had hotel booked , and plans on our trip and sick family there waiting for us. and nothing.
need this company to be fully responsible on giving new reservations on air tickets, or finally full refund on our money asap