My complaint:
Date Filed: 6102022
Working with this company was the worse experience of my life. I wanted a round trip to Zanzibar. The booking took over 2.5hrs. Jethro kept trying to book me with a full day layover. I explained to him that I didn’t want a full day layover. On the phone he said he made the change, I also told him I wanted a seat as close to the front as possible due to a medical condition. He pretend to call the airline, after keeping me on hold for 30-45min. He came back and said everything was set up he sw the airline manager and he will send me the ation email soon. Something just didn’t sit right. After another hr I received the email. It had everything I didn’t want. A day layover which meant I was traveling for 3day and all the wrong seats. I called him back several times he never answered or returned any of my messages. I specifically asked to speak with a supervisor to another employee Androdos, he left me on hold for about an hr. And came back to say he can’t give me his supervisor name or number. I hung-up called back sw Faluick ( probably a fake name) he also refused to give me the information. I hungup and sw Tira she gave me fake information about the supervisor. Brian did the same. I did some internet investigation and found where you can log a complaint. It’s been 3 months and I still haven’t received an answer. I was able to get some of my seats changed but, I had to pay an additional fee which I already paid the insurance at ASAP! This is the rudest most incompetent company I have ever dealt with and I will report it everywhere so, noone has the experience I did. They claimed they would reimburse me still nothing in the last 3mons. I would like an complete refund because, I didn’t receive proper service.
Suggested solution:
1) reimbursement me for my hotel layover including food and travel fair.
2) reimbursement my flight cost
3) Book a 1st class round trip ticket to Zambia on dates of my choice.
