Complaint: REFUSAL TO REFUND Ticket Number 2357519980392, CONFIRMATIONM8JV9M

on 17 April 2021 about ASAP Tickets in category Travel

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My complaint:

I purchased an international travel ticket with insurance but unfortunately due to covid-19 test requirement my airline refused to board me which resulted in my flight being canceled but this asap agent refused to refund my ticket in full unless he removed $390 processing fee There’s no place in their policy where this was stated.

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Justified complaint?

Suggested solution:

I need whoever is in charge to please look into this matter and refund my money in full. The agent's name is Zodiac.

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