Complaint: Refund

on 16 April 2021 about ASAP Tickets in category Travel

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My complaint:

ASAP is a fraud agency. I had bought my tickets JFK-Bucharest-JFK but because of Covid all flights were cancelled. We requested a refund and were refused and ASAP gave a credit and have an email in writing saying we could use our credit by 17 December 2021. But now ASAP saying our ticket is expired!! All agents are scammers!!

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Justified complaint?

Suggested solution:

refund our money

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