Complaint: 5 months for refund

on 17 December 2020 about ASAP Tickets in category Travel

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My complaint:

I have been trying to get a refund for my ticket for a month. The agent said it will be a $300 Processing fee and I reluctantly agreed. A month later I have both called and emailed the agent with no response. Now they are telling me he is the only one that can view my account and if a new agent takes over it will take 5-7 months to process. Huh? That is absolutely ridiculous and it sounds like a scam.

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Justified complaint?

Suggested solution:

At this rate I need a full refund.

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