Archosaur Games complaint?

Do you have a dispute or a bad customer experience with Archosaur Games? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The service address in our data for Archosaur Games is zloongservice@zulong.com, and the studio publishes its company contact details at zloong.com. In practice the in game help or customer service option inside the title you play is the better route, because a ticket opened there carries your player ID, server and purchase history, which is the first thing support asks for.

Include the player or user ID, the server, the exact date and time of the problem and a screenshot every single time, and keep the ticket number. Purchase charged to your card but never credited to the account? Take it through our complaint process and we push your case to the studio by email, social media and printed letters.

Refunds for in game purchases are handled by the store that took the payment rather than by Archosaur Games: Apple deals with App Store purchases through the report a problem page on its own site, and Google deals with Play Store purchases through the order history in your Play account. Have the store receipt email and the order number ready.

Go to the studio instead when the money was taken but the coins, items or pass never reached the account, because that is a delivery problem and not a billing one. Send the receipt, the player ID, the server and the time of the purchase, and ask for the items to be credited or the payment reversed. Charged with nothing to show for it? Bring it to us: we open a case and keep advising you on what to send and when to push again.

Appeal through the official support route with your player ID, the server and the date access stopped, and ask Archosaur Games for the specific reason and the rule it relies on. Bans in mobile games are often issued automatically, triggered by a modified client, a shared or sold login, currency bought from an unofficial reseller or a chargeback on an earlier payment, and an automated decision can be reviewed by a person.

Keep the appeal factual: which account, which date, what you were doing, and what you had paid into it. Where real money is involved, the store that processed those payments is a separate route worth using as well. Other players who lost an account the same way can back your complaint up while we keep it in front of the studio.

Recovery depends on how the account was linked: an account tied to an email address or to a Google, Apple or Facebook login is restored by signing in with that same credential on the new phone, while a guest account that was never linked is much harder and sometimes impossible to bring back. Link the account before you change device, not afterwards.

If access is already lost, gather everything that proves the account is yours: the player or user ID, the server, the character name, the date you started playing and the store receipts for anything you bought. Support asks for exactly those details, and a recovery request without them tends to be closed without a real answer.

So far consumers reported 1 complaint about Archosaur Games here, too few to show a clear pattern yet. Our research shows what typically goes wrong at studios publishing mobile games of this kind: in app purchases that are charged but never credited to the account, progress lost when a player moves to a new phone, events and rewards that do not pay out the way the announcement described, bugs and crashes after an update, and accounts suspended with an appeal that runs entirely through a ticket route.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Archosaur Games through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Archosaur Games can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.