An Post complaint?

Do you have a dispute or a bad customer experience with An Post? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call An Post customer services on +353 1 705 7600 for post and parcel queries, or use the webchat, the WhatsApp service or the contact form on the An Post Help & Support pages, linked in the contact details above. Have your tracking number, the date of posting and your certificate of posting ready, and ask for the enquiry number An Post gives every complaint. State Savings and An Post Money have their own contact routes.

Parcel missing or damaged? Start your complaint here as well, and we push it out to An Post by email, social media and printed letters.

To claim from An Post for a lost, damaged or badly delayed item, contact An Post customer services as the sender or the recipient with the tracking number, the date of posting, the certificate of posting and photos of any damage. An Post says a certificate of posting may be needed to qualify, and that the cover for Registered Post depends on the value declared when the item was posted. Compensation for standard post is generally paid in stamps, you can ask for a cheque instead, and losses beyond the item itself are not covered.

Keep the packaging and the damaged contents until the claim is settled, and claim promptly, because An Post sets time limits for complaints.

To escalate a complaint with An Post, first make sure it is logged as a complaint with customer services and that you have the enquiry number. If you are unhappy with the final decision, the An Post complaints procedure offers a further review by its Customer Advocate: quote the enquiry number, the date you complained and the date of the final decision, and ask for that review promptly, because a time limit applies. An Post's head office is the General Post Office in Dublin; the full address is in the contact details at the top of this page.

Compensation refused or a decision you disagree with? Open a case with us: our trained AI keeps coaching you on what to send An Post next and when to push again.

Yes: the Commission for Communications Regulation (ComReg) deals with disputes about An Post's regulated postal services in Ireland, meaning letters and parcels, though not An Post Money banking products. ComReg generally expects An Post to have had the chance to put things right first, so keep a record of every call, chat, letter and enquiry number.

Parcel lost and the claim turned down? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

No, not for a parcel coming into Ireland. An Post says it never asks you to pay customs charges through a link in a text or email, and never asks for your PIN, full card number, password or a one-time code. Fake redelivery texts and copied An Post websites are other tricks using its name.

Nothing has been reported about An Post here yet. Our research shows what typically goes wrong at national postal services: parcels shown as delivered that never arrived, letters and parcels lost or damaged in the post, compensation claims that are slow or turned down, unexpected customs charges on parcels from outside the EU, and missed deliveries or collection mix-ups at the local post office.

Tracking says delivered but the parcel is not there? Be the first to report it, and your case opens the record for the next An Post customer waiting on the same kind of parcel.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of An Post through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with An Post can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.