Air Transat complaint: Reserved seat not honoured
Filed 14 Aug 2022 by Susanna
In order to ensure that husband would not get bumped, I paid for round trip reserved seating (Pearson-Rome-Pearson). Upon boarding he was told that his seat had been given up. WHY????? This is theft. He was then offered three seats in order for him to lie down so he agreed since his seat had already been taken and felt that he did not have much choice. However there was at least one other person in the alternate seats offered. WHY ARE WE PAYING FOR RESERVED SEATS ONLY TO BE AT THE MERCY OF THE AIRLINE WHEN ON BOARD?? This is very disrespectful and even worse is the nonchalant attitude that he can deal with it when he returns home. IS THIS WHAT YOU CALL GOOD CUSTOMER RELATIONS?
Report
Discussion
0 comments
No comments yet. Been through something similar with Air Transat? Start the discussion above.
More Air Transat complaints
View all 40Flight change without my consent
I booked a flight in August 2022 for myself and 4 family members to return home from an Alaskan cruise…
No received the service I had paid for
After my husband’s passing, I decided to take my 4 Children and their spouses on a trip to Portugal. My…
wrong seating flight 308 Rome Toronto
When we booked our flights we paid a fee for a better seats for both my destinations. Going to Rome…