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ADT complaint: Technician did not show up but said they did

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Filed 3 Feb 2022 by Jennifer

Technician Dominic Kalanish said he showed up at my house but he did not. He was on my doorbell camera. Any technician should know there is a doorbell camera. When I called, he had told them he came to my home at 3:44, the same time I received a text that he was on the way. You are supposed to get a 30 min notice before they even come. I was then told they would send someone again, but then Stephanie calls from the tech department and tells me that I would be charged an extra fee, which is a lie. I am a new customer. I call back only to find out that she lied, they did not have anyone that could come out. Both employees should be fired!!! I need to be compensated for taking off work for the afternoon.

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