While ABTA is a crucial entity in offering consumer protection in the travel industry, complaint data from our community highlights several recurring issues that members face. Common complaints include insufficient support in resolving issues with travel companies like TUI, delays in dispute resolutions, and challenges in obtaining refunds or compensations for disrupted travel plans.
To avoid these issues, we strongly advise customers to carefully document all interactions with travel companies and ABTA, retain copies of all travel agreements, and promptly report any problems. If issues arise, provide comprehensive evidence, including receipts and communication records, and follow up persistently with both the travel company and ABTA.
Do you have a dispute or had a bad customer experience with ABTA? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to ABTA.
Our sentiment meter has detected that ABTA complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ABTA, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about ABTA over the last 12 months. The graph below shows a monthly breakdown.
Curious about ABTA's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified ABTA customers. Search, discuss and connect with other people in our community.
Complaint from Les_A23 on 13 November 2023 about ABTA.
ABTA believed TUI’s lies regarding out complaint and I want to know what hold TUI have over ABTA for them to do this. The evidence in support of my complaint was conclusive, but ABTA sided with TUI - why?... Read more
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