Zoom complaint: unable to reset password or login

Name: unable to reset password or login
Item: Zoom
Rating: 1
Author: Vanessa

Open 7 Oct 2020 157 views Mobile App Software

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Filed 7 Oct 2020 by Vanessa

I tried logging into my zoom account to join one of my online lectures through my student email. For some reason, it said incorrect password and when I tried to reset my password, it said unable to reset password for this email. Now I am unable to join any of my online lectures because I can’t log in or change my password.

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Case details

Status: Open
Company: Zoom
Filed: 7 Oct 2020
Rating: 1/5
Desired resolution: Enable me to change my password for my zoom account [email protected]
Problem: Cannot log in or reset password
About: video meeting account

Progress

Filed
Company notified
Company replied
Resolved

7 Oct 2020 Complaint filed and published
7 Oct 2020 Message from Bizzy: we notified Zoom about this complaint.

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