Zoom complaint: Paid for Zoom Pro and am still on the Basic plan

Name: Paid for Zoom Pro and am still on the Basic plan
Item: Zoom
Rating: 1
Author: Alan Sieler

Open 10 Aug 2020 296 views Mobile App Software

Filed 10 Aug 2020 by Alan Sieler

I paid for Zoom Pro at the end of April and my credit card statement shows that the amount of Australian dollars deducted was @237.81 on April 27.

A receipt was not received and despite repeated attempts with Zoom I have received no satisfaction in resolving this issue.

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Case details

Status: Open
Company: Zoom
Filed: 10 Aug 2020
Rating: 1/5
Desired resolution: Check your financial records to see if a payment was received. I can provide evidence of credit card statement if required.
Problem: Paid for upgrade, still on basic plan
About: pro video plan
At stake: A$237.81

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