Zoom complaint: Customer Service is Nonexistent

Name: Customer Service is Nonexistent
Item: Zoom
Author: Shannon

Open 26 Apr 2021 248 views Mobile App Software

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Filed 26 Apr 2021 by Shannon

Beginning at the end of March 2021, I was contacting zoom to downgrade my plan from Business to Pro before the subscription renewed the second week of April. I have spoken to no less than 5 customer service agents via text who all tell me that someone will have to get back to me. No one has contacted me to date. I’m due a significant refund.

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Case details

Status: Open
Company: Zoom
Filed: 26 Apr 2021
Desired resolution: 1. Downgrade my plan from Business to Pro. 2. Issue a refund for the difference, effective at the start of this subscription period.
Problem: Plan downgrade request never actioned
About: business subscription plan

Progress

Filed
Company notified
Company replied
Resolved

26 Apr 2021 Complaint filed and published
26 Apr 2021 Message from Bizzy: we notified Zoom about this complaint.

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