Complaint: Customer Service is Nonexistent

on 26 April 2021 about Zoom in category Mobile App, Software

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My complaint:

Beginning at the end of March 2021, I was contacting zoom to downgrade my plan from Business to Pro before the subscription renewed the second week of April. I have spoken to no less than 5 customer service agents via text who all tell me that someone will have to get back to me. No one has contacted me to date. I’m due a significant refund.

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Justified complaint?

Suggested solution:

1. Downgrade my plan from Business to Pro.
2. Issue a refund for the difference, effective at the start of this subscription period.

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