I called with a concern about my billing and the first two attendees told me that they would forward my concern on and someone would be in touch (this is on a weekend). After 12 hours of not hearing from someone, I did receive information about the fact that billing does not work on the weekends but when I went to both thank him and ask why the other two women didn’t tell me this, he hung up. I called back and another gentleman argued with me, didn’t let me speak and eventually hung up on me as well. I was not raising my voice nor was I being belligerent, he just didn’t want to keep speaking with me. He showed utter disregard for my concern and blamed me.
They should improve their customer service training. Should never blame the customer and should realize that despite them currently having what they could consider a monopoly that if that continues to be the way they treat customers, they will lose people. I have no problem going to social media and discussing this concern. They should also have billing people working on the weekend.