Complaint: Customer Service is Deplorable

on 10 April 2021 about Zoom in category Mobile App, Software

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My complaint:

Hi,

I called with a concern about my billing and the first two attendees told me that they would forward my concern on and someone would be in touch (this is on a weekend). After 12 hours of not hearing from someone, I did receive information about the fact that billing does not work on the weekends but when I went to both thank him and ask why the other two women didn’t tell me this, he hung up. I called back and another gentleman argued with me, didn’t let me speak and eventually hung up on me as well. I was not raising my voice nor was I being belligerent, he just didn’t want to keep speaking with me. He showed utter disregard for my concern and blamed me.

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Justified complaint?

Suggested solution:

They should improve their customer service training. Should never blame the customer and should realize that despite them currently having what they could consider a monopoly that if that continues to be the way they treat customers, they will lose people. I have no problem going to social media and discussing this concern. They should also have billing people working on the weekend.

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