Zoom complaint: Charging months after cancelation

Name: Charging months after cancelation
Item: Zoom
Rating: 5
Author: Elizabeth

Open 31 Aug 2020 178 views Mobile App Software

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Filed 31 Aug 2020 by Elizabeth

I cancelled my PRO account three months ago, however the company continues to bill me and take the money from my account – despite sending various complaints.

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Case details

Status: Open
Company: Zoom
Filed: 31 Aug 2020
Rating: 5/5
Desired resolution: They should return the money they have billed me (as of now 3 months) and offer free service for six months in the future.
Problem: Still billed months after cancelling
About: pro subscription
Dealing with it for: 90 days

Progress

Filed
Company notified
Company replied
Resolved

31 Aug 2020 Complaint filed and published
31 Aug 2020 Message from Bizzy: we notified Zoom about this complaint.

See all 324 Zoom complaints

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