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Zoom complaint: An ADA issue

Open 214 views Mobile App Software

Filed 23 Sep 2020 by Sara

I am a teacher in a small school. We are using a hybrid mode to deal with the pandemic, along with giving families the option to learn from home full time or come to school full time. Last spring we were using Google Meet but this year we are using Zoom as we like it better and it has more options that we can use. The problem is that we have some deaf and hard of hearing students who need closed captioning. I’m shocked and surprised that Zoom has no closed captioning option — other than contracting with an outside company to type in the words. Google Meet has closed captioning.

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