Zoom complaint: Misleading Language for Subscription and over 3 month response waiting time from Billing Department

I hosted a virtual party with zoom back in April and was ed that it could not be longer than 45 minutes with more than 3 people with the plan I had… I was then ed to upgrade for a month to a better plan that allowed this… I made sure it was not a subscription but the language lead me to believe I was buying one month of the upgraded plan, not a recurring fee. Come May, I am charged for another month. I immediately cancelled and wrote in to zoom explaining that this was an accidental subscription, I have only ever hosted a zoom meeting once in my life which was back in April and thus I would like to be refunded for the charge in May. I wrote this in May 22nd and have been trying to check in periodically. I keep receiving automated messages saying your billing question is in our queue … I am very understanding that things are a bit delayed due to Covid-19 – However, I feel over two months waiting for a response is horrible business practice. I am curious what zoom’s Service Level Agreement is? If you have the capacity to make money off of millions of people right now, I believe you have the resources to hire more employees to handle customer servicebilling concerns and questions. I am left with no refund after months of waiting and I do feel they should be responsible in getting back to this – I wonder how many other people have been falsely or mislead to charges with no response or money back for months…. not a good business practice at all. My requestticket number: 5761211

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