Ziply Fiber complaint?

Do you have a dispute or a bad customer experience with Ziply Fiber? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Ziply Fiber customer service number is 1-866-699-4759, and the contact page on the Ziply Fiber website lists its other support options. Ziply Fiber also has a separate address for complaints, shown in the contact details at the top of this page. Have your account number, the service address and the dates of the outage, appointment or bill in question ready, and note the reference number of every call.

Outage, missed installation or billing error? Start your complaint here and we push it out to Ziply Fiber by email, social media and printed letters, alongside your own calls.

Ziply Fiber is owned by BCE Inc., the parent company of Bell Canada, which completed its acquisition of Ziply Fiber on August 1, 2025. Ziply Fiber operates as an independent business unit of Bell Canada with its existing management team, and serves customers in Washington, Oregon, Idaho and Montana.

Ziply Fiber was formed in May 2020, when it acquired the Northwest operations of Frontier Communications, which is why some customers in the region had a Frontier account before that. A complaint about Ziply Fiber service or a Ziply Fiber bill goes to Ziply Fiber itself: keep the account number from your Ziply Fiber bill, and any older Frontier account number if the dispute goes back that far.

To cancel Ziply Fiber, contact Ziply Fiber customer service on 1-866-699-4759 or through the contact page on its website, and ask for a confirmation number and the date your final bill will run to, in writing. Check your order confirmation for any term or promotional price that ties to the cancellation date, so the final bill can be checked against it.

If you were given equipment, ask how it should be returned, photograph it before it goes, and keep the receipt and tracking number. Check the final bill and the one after it for charges dated after the cancellation.

Billed after the date you cancelled? We help you write it up in minutes, with the confirmation number, the dates and the return receipt set out in order.

Yes: the Federal Communications Commission (FCC) takes informal complaints about internet and phone service in the US, such as access and billing concerns, advertised speeds and equipment, and that covers Ziply Fiber. The FCC generally expects Ziply Fiber to have had the chance to put things right first, so keep a record of every call, chat and reference number.

Open your case through our complaint process and our trained AI stays with it: what to reply to Ziply Fiber, when to push again, and when and how to bring in the FCC.

Nothing has been reported about Ziply Fiber here yet. Our research shows what typically goes wrong at fiber broadband providers: installation dates that slip, outages and speeds below the plan, bills that change when a promotional price ends, charges that continue after cancelling, and disputes over returned equipment.

Charged after cancelling, or billed through an outage? Be the first to report it: your case opens the record for the next Northwest household choosing a fiber plan.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ziply Fiber through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ziply Fiber can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.