Zara complaint: Zara refusing to refund lost return

Name: Zara refusing to refund lost return
Item: Zara
Rating: 1
Author: Jessica

Open 24 May 2023 111 views Fashion

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Filed 24 May 2023 by Jessica

I sent a parcel back to Zara with over £500 worth of unwanted clothes.
I used the label provided by Zara and dropped it off at an Evri parcel shop and was given a receipt.
Zara are refusing to refund me as they say they have not received the parcel back at their warehouse.
I have tracked the parcel and it seems it has been lost in transit.

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Case details

Status: Open
Company: Zara
Filed: 24 May 2023
Rating: 1/5
Desired resolution: Full refund
Problem: Refund refused for return lost in transit
About: clothing return
At stake: £500

Progress

Filed
Company notified
Company replied
Resolved

24 May 2023 Complaint filed and published
24 May 2023 Message from Bizzy: we notified Zara about this complaint.

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