Zara complaint: Zara refusing to refund lost return

on 24 May 2023 about Zara in category Fashion

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My complaint:

I sent a parcel back to Zara with over £500 worth of unwanted clothes.
I used the label provided by Zara and dropped it off at an Evri parcel shop and was given a receipt.
Zara are refusing to refund me as they say they have not received the parcel back at their warehouse.
I have tracked the parcel and it seems it has been lost in transit.

Suggested solution:

Full refund

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