My complaint:
I sent a parcel back to Zara with over £500 worth of unwanted clothes.
I used the label provided by Zara and dropped it off at an Evri parcel shop and was given a receipt.
Zara are refusing to refund me as they say they have not received the parcel back at their warehouse.
I have tracked the parcel and it seems it has been lost in transit.
Suggested solution:
Full refund
